Staff Contact Details

Senior Officers

Senior officers are responsible for overseeing the everyday running of the pension section. The majority
of their work concerns employer / senior management liaison and office procedural compliance, although
some public-facing work is carried out (specialist / obscure queries and the complaints procedure being
good examples).

LGPS Benefits

The Local Government Pension Scheme (LGPS) Benefit teams are responsible for the majority of work performed on behalf of current, deferred and prospective members of the pension scheme. The work ranges from general administration (address / name changes, requests for scheme literature, transfer requests to previous employers) to the actual calculations and payment of retirement benefits.

Police Officer/Firefighter Benefits

This team performs the same duties for police officers and firefighters that the LGPS Benefit teams provide for local government (and polic/fire civilian) employees. The Police and Firefighter Pension Schemes are totally independent of eachother and the LGPS.

Finance Administration

This team is responsible for reconciliation of bank accounts, budget preparation / monitoring, debtor / creditor management and finance liaison within Devon County Council and with external agencies and bodies.

General Administration

The General Administration team is responsible for, amongst other things; sorting incoming / outgoing post, dealing with deliveries and visitors to the office and scanning all paperwork for the office imaging / tasking system.

Employer Liaison/Technical & Divorce

The Employer Liaison / Technical & Divorce team provides communications and support to the various employing authorities of the pension fund, along with all benefit calculations and administration relating to divorce cases and child benefits.

Additional Benefits

The Additional Benefits team are responsible for all AVC and Added Years applications and administration. Queries regarding the purchase of additional service (i.e. in addition to the standard rate of contribution all members pay) should be addressed to this team.

Pension Payments Team

The Pension Payments team is responsible for all aspects of work related to the payment and administration of the monthly pensioner payroll. Responsibilities include maintaining accurate pensioner records (bank account / tax-code / address changes etc), liaising with the tax office and other government bodies, and locating and repaying wayward payments.

Systems Development

The Systems Development team is responsible for general systems support and maintenance, end-of-year reconciliations, contribution postings, website administration, managerial/project support and member communications (including the production of Annual Benefit Statements).

Investment Team

Each LGPS administering authority pays its benefits from a dedicated pension fund. Both the scheme member and their employer pay into this fund in order to provide retirement benefits for the member once they reach retirement age, or earlier if the situation demands. The contributions paid into the scheme are invested in a variety of bonds and shares and this is the responsiblity of the investment management team.